TERMS OF SERVICE

Coolhand Labs Inc, doing business as Coolhand, coolhandlabs.com and coolhand.io ("Coolhand", "we", "us", or "our"), is a company registered in Delaware, United States and with its address at Brooklyn, NY 11218. We operate the websites coolhandlabs.com and coolhand.io (the "Site"), as well as any other related products and services that refer or link to these Legal Terms (the "Services"). You can contact us by email at legal@coolhandlabs.com or by mail to Brooklyn, NY 11218, United States. THESE LEGAL TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT MADE BETWEEN YOU, WHETHER PERSONALLY OR ON BEHALF OF AN ENTITY ("YOU"), AND COOLHAND LABS INC, CONCERNING YOUR ACCESS TO AND USE OF THE SERVICES. BY CLICKING “I ACCEPT” OR BY DOWNLOADING, INSTALLING, USING, OR OTHERWISE ACCESSING THE SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL OF THESE LEGAL TERMS. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. Coolhand may change or modify these Legal Terms in its sole discretion. Revised Legal Terms are effective immediately upon posting or notification unless otherwise specified, provided that, for existing users, material revisions will be effective 30 days after posting or notice unless otherwise stated. Your continued use of the Services after the effective date of revised Legal Terms constitutes your acceptance of such terms. If you do not agree, you must remove your User Content and Contributions and discontinue use immediately. Coolhand may require you to accept modified terms to continue using the Services. For clarity: If you have entered into a separate, duly executed Master Services Agreement (“MSA”) with Coolhand, the terms of that MSA shall govern in the event of a direct conflict with these Legal Terms. The Services are intended for users who are at least 18 years old. Persons under 18 may not use the Services. The Services are controlled from the United States and intended only for use by persons located in the United States and Canada. No representation that the Services are appropriate outside these regions. Users accessing from elsewhere do so at their own risk and are responsible for compliance with local laws. The Services are not covered under HIPAA, FISMA, GLBA, or any other industry-specific regulations. Do not use the Services if doing so would require compliance with such regulations. If your use of the Services requires HIPAA compliance, a separate Business Associate Agreement (BAA) with Coolhand is required; without such an agreement in place, the Services are not HIPAA-compliant. --- 2. INTELLECTUAL PROPERTY RIGHTS OUR INTELLECTUAL PROPERTY The Services, including Content (source code, databases, functionality, software, designs, audio, video, text, photographs, graphics) and Marks (trademarks, service marks, logos) are owned or licensed by Coolhand. Content includes Output (defined below) but excludes your Feedback and Contributions. Content and Marks are protected by copyright, trademark, and other laws. They are provided “AS IS” for your personal, non-commercial use or internal business purposes only. You are granted a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for permitted purposes, subject to compliance with these Legal Terms. No copying, reproduction, aggregation, republication, uploading, posting, public display, encoding, translation, transmission, distribution, sale, licensing, or other exploitation is allowed without our prior written permission. OUTPUT OWNERSHIP “Output” means the analytical results, benchmarking insights, reports, and other value-added services generated by Coolhand in connection with its evaluation of AI workloads. Coolhand owns all right, title, and interest in such Output. You are granted a limited, non-exclusive license to use Output internally for your business purposes. You must report and destroy Output that violates these Legal Terms. Coolhand may terminate access and require destruction of Output on breach. Coolhand has no liability for damages resulting from your breach. FEEDBACK AND CONTRIBUTIONS By providing Feedback, you assign all rights to Coolhand. You must ensure your Feedback and Contributions do not violate these Legal Terms or third-party rights. You waive moral rights and warrant ownership or permissions. You remain responsible and indemnify Coolhand for breaches. Copyright infringement claims must follow DMCA procedures (see section 14). --- 3. USER REPRESENTATIONS You represent that: registration information is accurate; you have legal capacity; you are not a minor; you will not access via automated/non-human means; you will not use illegally; and you comply with laws. Coolhand may suspend or terminate for violations. --- 4. USER REGISTRATION Registration may be required. You are responsible for account security. Coolhand may reclaim usernames deemed inappropriate. --- 5. PURCHASES AND PAYMENT Accepted payments: Visa, Mastercard. You must provide accurate information and update promptly. Sales tax may apply. Prices may change. Payments in USD. You authorize recurring charges until canceled. Coolhand may correct errors. --- 6. CANCELLATION All purchases are non-refundable. Subscriptions auto-renew until canceled. Cancel anytime via account settings. Effective end of current paid term. If Coolhand terminates your access to the Services pursuant to Section 15, no pro-rated refunds will be issued. --- 7. PROHIBITED ACTIVITIES Detailed list of prohibited activities includes unlawful use, harming minors, generating false or harmful content, impersonation, malware, automated scraping, disparagement, reverse engineering, using for political activities, and other enumerated restrictions. Violation may lead to termination or legal action. --- 8. USER GENERATED CONTRIBUTIONS Contributions include text, images, audio, prompts, requests, etc. You warrant rights, consent, and non-infringement. Unlawful or objectionable content prohibited. Violations may result in suspension/termination and possible reporting. --- 9. CONTRIBUTION LICENSE Coolhand may use Contributions internally for business purposes. You retain ownership but Coolhand may screen, remove, or modify Contributions. --- 10. MOBILE APPLICATION LICENSE Limited license to install and use the App on devices you own/control. Prohibits reverse engineering, derivatives, unlawful use, or creating competing products. If downloaded via Apple or Google, subject to their terms. App distributors are third-party beneficiaries. --- 11. SOCIAL MEDIA You may link accounts. You warrant rights to do so. Coolhand may access and display linked content. You can disable at any time. --- 12. SERVICES MANAGEMENT Coolhand may monitor, restrict, or disable access to enforce terms and maintain the Services. --- 13. PRIVACY POLICY By using the Services, you agree to the Privacy Policy. Services are hosted in the U.S. By using from elsewhere, you consent to transfer/processing in the U.S. --- 14. DMCA NOTICE AND POLICY Provides notice and counter-notice requirements consistent with 17 U.S.C. §512(c)(3). Notices must include signature, identification of works and infringing material, contact info, and good-faith/perjury statements. Counter notices must include identification, consent to jurisdiction, contact info, and statements. False notices may incur liability. --- 15. TERM AND TERMINATION These Legal Terms remain in effect while you use the Services. Coolhand may terminate or block at any time, delete content, or pursue legal remedies. Re-registration is prohibited after termination. --- 16. MODIFICATIONS AND INTERRUPTIONS Coolhand may modify, suspend, or discontinue the Services at any time. Coolhand makes no uptime, availability, or support commitments unless expressly specified in a separate written agreement. No liability for changes, downtime, or discontinuation. --- 17. GOVERNING LAW Governed by New York law, without regard to conflicts of law. --- 18. DISPUTE RESOLUTION Disputes resolved via binding AAA arbitration in Kings County, New York. Class action waiver applies. Claims limited to one year. Courts in Kings County may be used for certain exceptions. Parties consent to jurisdiction. --- 19. LIMITATIONS OF LIABILITY Coolhand and affiliates disclaim liability for indirect, consequential, or punitive damages. Liability capped at fees paid in six months preceding claim. --- 20. INDEMNIFICATION You agree to indemnify Coolhand against claims arising from use, Contributions, breach of terms, or violation of rights/laws. --- 21. USER DATA You are responsible for data you transmit or store. Coolhand has no obligation to retain or store any client data unless a separate, duly executed Data Retention Addendum is in place. Absent such an agreement, Coolhand may regularly purge or delete data and assumes no liability for any loss, corruption, or deletion of data. --- 22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES You consent to electronic records and communications, including contracts, notices, and disclosures. --- 23. CALIFORNIA USERS AND RESIDENTS If complaints are unresolved, contact California Department of Consumer Affairs, Division of Consumer Services, 1625 North Market Blvd, Sacramento, CA 95834, (800) 952-5210. --- 24. MISCELLANEOUS These Legal Terms constitute the entire agreement. Failure to enforce is not a waiver. Invalid provisions do not affect remaining terms. Coolhand may assign rights; you may not. No partnership or joint venture created. Force Majeure: Coolhand shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including acts of God, government actions, labor disputes, internet or telecommunications failures, denial-of-service or other cyberattacks, and disruptions in AI model supply chains or related third-party infrastructure. No third-party beneficiary rights. Headings are for convenience only. --- CONTACT US To resolve a complaint or request information, contact: Coolhand Labs Inc, Brooklyn, NY 11218, United States Email: legal@coolhand.ai