Our Story
Coolhand started with a simple but hard question: how do you create a closed-loop system that turns the messy signal of real user behavior into something a model can learn from, and value that businesses can measure?
An early version of that system was built while working on innori, an AI-native storytelling game. The feedback infrastructure turned out to be the more valuable piece — and in September 2025, Coolhand Labs launched with its first paying enterprise customers.
Today, Coolhand processes tens of millions of client tokens daily, continuously analyzing feedback and shipping prompt improvements back to clients as pull requests.
Coolhand Labs is based in New York City.
0B+
client tokens processed
50–70%
savings realized on some client workloads
0+
SDKs available
0
open source AI skills published
Our Founder
Michael Carroll
Founder & CEO
Michael was part of the founding team at RubiconMD, where he built the core technology and product of a virtual specialty care platform that served hospitals and clinics nationwide — before it was acquired by Oak Street Health for $190M. He later joined Teladoc Health as VP of Engineering and Strategic Projects, where he scaled the world’s largest telemedicine platform and engineering team through the COVID-19 pandemic and led key partnerships, including the Amazon Alexa integration. A former GMF Fellow, he has contributed to numerous open source projects and spoken at conferences on open source, AI, and agents.
Get in Touch
Whether you’re a potential customer or just curious about the work — we’d love to hear from you.