Skip to main content

What is Coolhand's 90-day data retention policy?

Last updated 2 min read

After 90 days, Coolhand automatically removes the content of your LLM logs and feedback, including prompts, responses, and explanations. De-identified records and metadata, such as token counts, latency, and scores, are retained. This process is irreversible and applies to all customers.

The 90-day content scrub

To protect your privacy and manage data storage, Coolhand has a 90-day data retention policy. After 90 days, the content of your LLM logs and feedback is permanently removed. This process, known as the "content scrub," is automatic and irreversible.

The scrub removes the following fields:

  • Prompts and responses: user_prompt, system_prompt, assistant_response
  • Feedback: explanation, original_output, revised_output
  • Other content: error_details, thinking_response

What is kept

While the content is removed, Coolhand retains de-identified records and metadata. This allows you to continue analyzing trends and performance over time without storing sensitive data.

The following information is kept:

  • Log metadata: model, provider, token counts, latency, cost inputs
  • Feedback metadata: like/dislike, sentiment, and other scores
  • Identifiers: creator_id, creator_unique_id, client_unique_id, coolhand_fingerprint_id, and llm_provider_unique_id

Important: User-provided identifiers are not removed during the content scrub. If you use these fields to store personally identifiable information (PII), it will not be removed by this process. See What every field on an LLM request log means for a complete reference of all log fields.

How it works

The content scrub runs automatically for all Coolhand customers and for all logs and feedback. Once the content is removed, it cannot be recovered. The scrub is designed to be a seamless process that requires no action on your part.

Related articles